Northiam and Broadoak Surgery – Patient Survey July 2023

Northiam and Broad Oak Surgery Patient Questionnaire –July 2023

Dear Patient, we would be very pleased if you could take a little time to fill in the Questionnaire below. Please make any additional comments that you feel will be helpful. These questions are designed to help the surgery to continue to improve services by gathering information directly from you.

1. How important is it for you to book non urgent /routine appointments ahead of time?
2 How do you prefer to book your GP appointments? (Tick all that apply)
3) Do you use our surgery website and our online services? (e.g. to book appointments with a GP via NHS app or request repeat medication via the website
4) If you use our website do you find it easy to use? https://www.northiamandbroadoaksurgery.co.uk/
5) Are you aware of the other services provided at the surgery for example Physiotherapist Service and Social Prescribing Service? You can make appointments with these services without having to see a GP. For more information please visit https://www.ruralrotherpcn.nhs.uk/
6) Are you aware that the Practice requires 5 working days to process repeat medications? This is due to the safety/processing times and also manufacturing and supply or delivery issues.
8) At your appointments, do you feel involved in decisions about your health and future care?
8) At your appointments, do you feel involved in decisions about your health and future care? 9) Do you feel that the Surgery staff listen to you and give clear answers to your questions?
10) Do you know where you can get advice to assist your daily living needs? (e.g. Mobility issues, social isolation, knowledge of local support organisations)
11) Did you know our Surgeries have a Patient Participation Group (PPG) who work with the Surgery Staff to improve the service you receive?
If you wish, you may add your name and address below so that we may contact you to answer any questions or to discuss any comments you have made. Your personal details will only be used if you wish us to contact or reply to you and for no other purpose. Every response in this survey is valid and useful. Your future treatment will not be adversely affected by your comments. If you wish to make a complaint there is a separate process for this. Reception staff will provide more information about this process if required.