1. How important is it for you to book non urgent /routine appointments ahead of time? 2 How do you prefer to book your GP appointments? (Tick all that apply) 3) Do you use our surgery website and our online services? (e.g. to book appointments with a GP via NHS app or request repeat medication via the website 4) If you use our website do you find it easy to use? https://www.northiamandbroadoaksurgery.co.uk/ 5) Are you aware of the other services provided at the surgery for example Physiotherapist Service and Social Prescribing Service? You can make appointments with these services without having to see a GP. For more information please visit https://www.ruralrotherpcn.nhs.uk/ 6) Are you aware that the Practice requires 5 working days to process repeat medications? This is due to the safety/processing times and also manufacturing and supply or delivery issues. 7) On your most recent appointment were you seen on time? Or if you were not seen on time, how long did you have to wait? Optional Seen on time 0 – 15 Minutes delay 16-30 minutes delay 8) At your appointments, do you feel involved in decisions about your health and future care? 8) At your appointments, do you feel involved in decisions about your health and future care? 9) Do you feel that the Surgery staff listen to you and give clear answers to your questions? 10) Do you know where you can get advice to assist your daily living needs? (e.g. Mobility issues, social isolation, knowledge of local support organisations) 11) Did you know our Surgeries have a Patient Participation Group (PPG) who work with the Surgery Staff to improve the service you receive? Any Additional Comments Optional Gender (Please select one) Optional Male Female Non-binary Agender My gender is not listed Prefer not to answer Age group (Please Select one) Optional Under 18 18-24 years old 25-44 years old 45-59 years old 60-79 years old 80+ years old Ethnicity (please select one) Optional White – British White – Irish White – Any other White background Mixed – White and Black Caribbean Mixed – White and Black African Mixed – White and Asian Mixed – Any other mixed background Asian or Asian British – Indian Asian or Asian British – Pakistani Asian or Asian British – Bangladeshi Asian or Asian British – Any other Asian background Black or Black British – Caribbean Black or Black British – African Black or Black British – Any other Black background Other Ethnic Groups – Chinese Other Ethnic Groups – Any other ethnic group If you wish, you may add your name and address below so that we may contact you to answer any questions or to discuss any comments you have made. Your personal details will only be used if you wish us to contact or reply to you and for no other purpose. Every response in this survey is valid and useful. Your future treatment will not be adversely affected by your comments. If you wish to make a complaint there is a separate process for this. Reception staff will provide more information about this process if required.