If you would like to make a complaint about the service that you have received at the surgery please make it in writing to the practice manager. We will acknowledge receipt of it within three working days and advise length of time for a full response. This will usually be between ten to fourteen days. However, it may be longer in certain circumstances, for example if the person who needs to be consulted is away on leave.
If your complaint about our services that has not been dealt with to your satisfaction by the surgery then you can escalate your complaint. NHS Sussex will take responsibility for primary care complaints investigations from 6 January 2025. You can contact the Sussex team:
NHS Sussex Complaints Team
- Phone: 0300 140 9854 (excluding weekends and bank holidays)
- Email: sxicb.complaints@nhs.net
- Post: NHS Sussex, Sackville House, Brooks Close, Lewes BN7 2FZ
More information about complaints in any sphere of the NHS is available at: https://www.england.nhs.uk/contact-us/feedback-and-complaints/complaint/