Appointments & Surgery Times

Appointments and Surgery Times

You may make, change or cancel an appointment in person at the surgery, by telephone or online using Patient Access or the NHS App. Call the surgery directly (Northiam 01797252140 or Broad Oak 01424882394).

To book online you will need to register to use the online services. To register, either collect a form from reception or complete from page 7 of the registration pack. Find out more about Online Services.

Please note that not all appointments can be booked online. Please refer to the  Patient Information Booklet for full details in order to save you a wasted journey.


You will be reminded of your appointment by text message the day before. This message will have a link to cancel the appointment if you need to.

Your Appointment

We believe that face-to-face appointment with your own doctor is the best way to deliver high quality care. We therefore run personal lists and whenever possible we will always book your appointment with your own doctor. Obviously if they are not available we will book you in to see one of the other doctors.

All patients are entitled to have a chaperone present during a consultation or examination. Please let the Doctor or Receptionist know if you would like to have someone with you and this will be arranged.

Urgent Appointments

For Urgent Appointments please call the surgery directly (Northiam 01797252140 or Broad Oak 01424882394).

Home Visits

Home visits are only available for patients who are housebound because of illness or disability. They are scheduled following normal morning surgery. If you are unable to attend the surgery please try to telephone your request for a visit before 10.30 a.m. If it is an emergency please telephone immediately, or dial 999.

Northiam Surgery

Opening Times

  • Monday 8.30 to 18.30
  • Tuesday 8.30 to 1830
  • Wednesday 8.30 to 1830
  • Thursday 8.30 to 18.30
  • Friday 8.30 to 17.00
  • Please note that the Dispensary is closed between 1pm and 2pm each day.

Consultation Times at Northiam Surgery

  • Dr Sally Parnell​
  • Tuesday 8.30 to 11.30 & 15.30 to 18.00
  • Monday 8.30 to- 11.30
  • Wednesday
  • Thursday 8.30 to 11.30 & 15.30 to 18.00
  • Friday 8.30 to 11.30 & 14.00 to 16.00*
  • Dr Alex Dale
  • Monday 8.30 to 11.30 & 15.30 to- 18.00
  • Tuesday 8.30 to 11.30
  • Wednesday 8.30 to 11.30 & 15.30 to 18.00
  • Thursday
  • Friday 8.30 to 11.30 & 14.00 to 16.00*
  • Dr Anna James
  • Monday 9.00 to 11.30
  • Tuesday 8.30 to 11.30 & 15.30 to 18.00
  • Wednesday
  • Thursday
  • Friday 8.30 to 11.30

Surgery Times

  • Dr Nicky Cudlipp
  • Monday
  • Tuesday
  • Wednesday 8.30 to 11.30
  • Thursday 8.30 to 11.30 & 14.00 to 16.00
  • Friday

* denotes a surgery that is by special appointment only.

Broad oak Surgery

Opening Times

Monday 8.30 to 13.00

Tuesday 8.30 to 13.00

Wednesday 8.30 to 12.00 & 13.30 to 18.30

Thursday 8.30 to 13.00

Friday 8.30 to 11.00

Consultation Times at Broad Oak Surgery

Dr Richard Albardiaz
Monday 8.30 to 11.30
Tuesday 8.30 to 11.30
Wednesday 8.30 to 11.30 & 15.30 to 18.00
Thursday 8.30 to 11.30
(Other times consult at Northiam)

Nurse Appointments

There are Nurse appointments available at both surgeries. Please call to make an appointment. Note from the 5th February Nurse appointments will no longer be available in Broad Oak.

Extended Hours

Northiam and Broad Oak Surgery, along with our colleagues in the Hastings and Rother Primary Care Network (PCN) is providing an Extended Access service to our patients. This service runs from 18:30 – 20:00 every weekday and Saturday 09:00 – 17:00 and each practice within our PCN will offer clinics on different days of the week.

The appointments must be booked in advance via your GP and are subject to availability.

Transport Do you need help to get to the Surgery?

FlexiBus is a flexible, on-demand rideshare service, for areas with limited or no bus service. Residents can book a FlexiBus journey to their nearest town, train station, hospital and other key destinations. Northiam services are in zone 9.

Journeys can be made:

  • to and from anywhere within a zone
  • to and from key destinations outside a zone (eg towns, other transport links etc)

FlexiBus operates exclusively for places not served by a regular bus service.  You can’t book a FlexiBus journey to travel along an existing public transport route.

Operating times

Services run 7am to 7pm, Monday to Saturday (not Sundays or Bank holidays).

To book,

Call: 01273 078203 (6.30am to 7.30pm, Monday to Saturday) or book online using the Ride Pingo app


The practice will not tolerate any violent or abusive behaviour towards any of the doctors, nurses or other practice staff.  If there is any such occurrence, the patient will be removed from the practice list immediately and no further treatment will be given.